Knowledge
Management
Overview
In a knowledge driven world the competitive edge
belongs to those organizations that fully leverage their
intellectual assets. Organizational productivity, market
responsiveness and innovation depend on how well your
knowledge workers share, create and reuse knowledge wherever
it is in the organization.
Knowledge Management from
Stonefield Learning Group offers a framework, proven
strategies and tools to increase your return on investment
from your intellectual resources.
Strategies
Knowledge Agility–quickly
bring the best knowledge available to project or
organizational constraints/opportunities as they arise.
Knowledge Garden–build
“communities of practice” that cross organizational
boundaries to:
Leverage and recycle current knowledge tacit and
explicit (work products, code, best practices)
Catalyze and continuously harvest new knowledge in mission
critical areas.
Knowledge Ramp–accelerate
ramp time of people seeking knowledge to become productive.
Measure and Incent Leveraging–measure
the value of leveraged knowledge and incent leveraging
activities.
Challenges
In our research, we are finding that people don’t
know what the full range of knowledge is in their organization
nor where and how to access it. We are also finding that experienced managers and knowledge
workers tend to prize their independence and think alone. They
can be reluctant to surface constraints and tend to guard what
they know.
Even willing knowledge givers, seekers and co-creators often
find it difficult to expose their thinking in constructive
ways that result in leveraged knowledge. All too often, people
show up and aggressively advocate their view in a win-lose
framework. Even simple miscues turn into e-mail battles.
On the other hand, people like to see their knowledge used and
they want to be acknowledged for their contribution. The
pivotal issue becomes how they manage those conflicting
intentions.
One engineering Community of Practice at
Sun Microsystems showed a 13% increase in productivity and a
350% increase in knowledge worker leadership during the first
year.
Our approach to knowledge management
is based on the assumption that leveraging knowledge
initiatives must be driven by the individual contributors and
supported by management. You can't pressure knowledge workers
to cough up or create knowledge on demand.
Leveraging Knowledge (LK) Methods and Tools
We have developed proven methods and tools for bringing
about the necessary cultural changes.
LK Conference
Forms "communities of
practice".
Establishes goals and context.
Creates interpersonal infrastructure.
Catalyzes LK initiatives.
LK Interactions Training
Shows how to manage intentions, think productively
together and communicate effectively.
Builds competencies in LK Role skills.
Ongoing Community Support
